Last Updated: 30 March 2026

This website is owned and operated by Ivy Villa Care (Pty) Ltd. By using this website, submitting any forms, or communicating with us, you agree to the terms contained in this document.

1. Privacy Policy

Ivy Villa Care (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1.1 Personal Information We Collect

We may collect and process the following personal information:

• Name and surname
• Email address
• Telephone number
• Physical address
• Emergency contact details
• Identity or passport number where required
• Medical or care-related information where relevant to care services
• Employment or volunteer application information
• Training course applications
• Any information submitted via website forms
• Communication records
• Website usage data (cookies and analytics)

1.2 How We Use Personal Information

Personal information may be used for the following purposes:

• Responding to enquiries
• Providing information about our services
• Processing residency enquiries or applications
• Processing employment or volunteer applications
• Processing caregiver training applications
• Communicating important updates
• Service administration and record keeping
• Improving our services and website
• Legal and regulatory compliance
• Safety and care management where applicable

We will never sell or trade personal information to third parties.

1.3 Sharing of Personal Information

We may share personal information where necessary with:

• Medical professionals or healthcare providers
• Service providers assisting in operating our business
• IT service providers
• Payment processors
• Legal or regulatory authorities if required by law
• Professional advisors

All third parties are required to treat personal information confidentially.

1.4 Storage and Security

We take reasonable technical and organisational measures to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration
• Destruction

However, no digital system can guarantee absolute security.

1.5 Your Rights

You have the right to:

• Request access to your personal information
• Request correction of your personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent
• Lodge a complaint with the Information Regulator

Requests can be sent to: info@ivyvilla.co.za

2. POPIA Compliance (Protection of Personal Information Act)

Ivy Villa Care (Pty) Ltd is committed to complying with POPIA and ensuring that personal information is:

• Collected lawfully and transparently
• Used only for legitimate purposes
• Stored securely
• Not kept longer than necessary
• Not shared unlawfully
• Processed with consent where required

2.1 Purpose of Collecting Personal Information

We collect personal information for:

• Resident enquiries and care services
• Family communication
• Employment and volunteer applications
• Caregiver training programmes
• Website enquiries and communication
• Service administration
• Legal and compliance requirements

2.2 Information Officer

The Information Officer responsible for POPIA and PAIA compliance is:

Information Officer
Ivy Villa Care (Pty) Ltd
Email: info@ivyvilla.co.za

2.3 Information Regulator

If you believe your personal information is being processed unlawfully, you may contact:

Information Regulator South Africa
Website: https://www.justice.gov.za/inforeg/

3. Terms and Conditions – Website Use

By using this website, you agree to the following terms and conditions.

3.1 Website Information

All information provided on this website is for general informational purposes only and does not constitute medical, legal, financial, or professional advice.

3.2 Services and Accommodation

Information regarding services, accommodation, pricing, availability, care options, facilities, and programmes is provided for informational purposes only and may change from time to time without notice.

Submitting an enquiry, application, or registration of interest does not create any obligation on Ivy Villa Care (Pty) Ltd to provide accommodation, services, employment, training, or any other offering.

3.3 Illustrations and Floor Plans

All images, renders, floor plans, layouts, diagrams, and illustrations on this website are for illustrative purposes only and may not represent exact final layouts, furnishings, finishes, or designs.

3.4 Limitation of Liability

Ivy Villa Care (Pty) Ltd shall not be liable for:

• Any loss or damage arising from the use of this website
• Reliance on information on this website
• Website downtime or technical issues
• External links or third-party content
• Any indirect or consequential damages

Use of this website is entirely at your own risk.

4. Ivy Connect™ and Ivy Connect Family Portal™

Ivy Connect™, inclusive of the Ivy Connect Family Portal™, is a digital dashboard and communication platform currently under development by Ivy Villa Care (Pty) Ltd.

Ivy Connect™ will be developed to provide residents and nominated family members with visibility, communication, and access to certain information relating to daily life, care, wellbeing, activities, communication, optional services, and related matters at Ivy Villa Care.

All information, descriptions, illustrations, dashboard mock-ups, features, and functionality presented on this website are for illustrative and informational purposes only. The final Ivy Connect™ system, once launched, may differ in design, layout, features, functionality, and content from what is currently displayed or described.

Ivy Villa Care (Pty) Ltd makes no representation or guarantee that all features described or illustrated will be available at launch, or at all, and reserves the right to modify, add, remove, or change any aspect of Ivy Connect™ at any time during development or after launch.

Access to Ivy Connect™ and the Ivy Connect Family Portal™ will be provided to authorised users only and will be subject to additional user terms, privacy provisions, and security requirements at the time of launch.

Information that will be made available through Ivy Connect™ will be provided for communication, convenience, and general information purposes only and will not constitute medical advice, professional advice, or a substitute for direct communication with Ivy Villa Care management, healthcare providers, or staff.

To the fullest extent permitted by law, Ivy Villa Care (Pty) Ltd shall not be liable for any loss, damage, or inconvenience arising from reliance on information presented through Ivy Connect™, system unavailability, delays in updates, or technical issues.

5. Intellectual Property

All content on this website including but not limited to:

• Text
• Branding
• Logos
• Images
• Floorplans
• Designs
• Documents
• Downloads
• Website layout and concept
• Ivy Connect™
• Ivy Connect Family Portal™
• Dashboard designs and layouts
• System concepts and interface designs

is the property of Ivy Villa Care (Pty) Ltd and may not be copied, reproduced, distributed, or used without written permission.

6. External Links

This website may contain links to external websites. Ivy Villa Care (Pty) Ltd is not responsible for the content, security, or privacy practices of those websites.

7. Cookie Policy

This website may use cookies and analytics tools to:

• Improve website functionality
• Understand how visitors use our website
• Improve user experience
• Analyse website traffic

You may disable cookies in your browser settings. By continuing to use this website, you consent to the use of cookies.

8. Website Disclaimer

The information provided on this website is for general information purposes only. While we aim to keep information accurate and up to date, Ivy Villa Care (Pty) Ltd makes no representations or warranties of any kind regarding:

• Accuracy
• Completeness
• Reliability
• Availability

Any reliance you place on such information is strictly at your own risk.

9. Employment, Volunteer & Training Application Disclaimer

By submitting an employment, volunteer, or training application to Ivy Villa Care (Pty) Ltd:

• You consent to your information being stored and processed for recruitment and selection purposes
• Submission of an application does not guarantee employment, placement, training, or engagement
• Ivy Villa Care (Pty) Ltd is under no obligation to offer employment, placement, or training
• You confirm that the information provided is true and correct

10. Residency Enquiry Disclaimer

By submitting a residency enquiry or registering your interest:

• This does not constitute admission or reservation of accommodation
• Accommodation and services are subject to assessment, suitability, availability, and formal agreement
• Ivy Villa Care (Pty) Ltd reserves the right to accept or decline applications at its sole discretion

11. Medical and Care Disclaimer

Information provided on this website regarding care services, wellbeing support, and medical-related services is for general informational purposes only and does not constitute medical advice or diagnosis.

Medical care and treatment will be provided or overseen by qualified healthcare professionals where required.

Residents and families should consult appropriate medical professionals regarding specific medical conditions or treatment decisions.

12. POPIA Consent for Website Forms

When submitting any form on this website, you consent to the following:

By submitting this form, you consent to Ivy Villa Care (Pty) Ltd collecting and processing your personal information in accordance with this Privacy Policy, POPIA Policy, PAIA Manual and Terms and Conditions. Your information will be used only for the purpose of responding to your enquiry and related communication.

13. PAIA Manual

Promotion of Access to Information Act, 2000

13.1 Introduction

This manual is prepared in accordance with the Promotion of Access to Information Act, 2000 (PAIA) and the Protection of Personal Information Act, 2013 (POPIA).

The purpose of this manual is to inform members of the public of the categories of records held by Ivy Villa Care (Pty) Ltd and the procedure to request access to such records.

13.2 Company Details

Ivy Villa Care (Pty) Ltd
Website: www.ivyvilla.co.za
Email: info@ivyvilla.co.za
Telephone: +27 (0)82 675 5860
Address: Salt Rock, Dolphin Coast, KZN, 4391

13.3 Information Officer

The Information Officer is responsible for PAIA and POPIA compliance.

Information Officer
Ivy Villa Care (Pty) Ltd
Email: info@ivyvilla.co.za

13.4 Guide on How to Use PAIA

A guide on how to use PAIA to request access to information is available from the Information Regulator:

Information Regulator South Africa
Website: https://www.justice.gov.za/inforeg/

13.5 Records Available in Terms of Other Legislation

Records are kept in accordance with the following legislation where applicable:

• Companies Act
• Labour Relations Act
• Basic Conditions of Employment Act
• Employment Equity Act
• Occupational Health and Safety Act
• Protection of Personal Information Act (POPIA)
• Promotion of Access to Information Act (PAIA)
• Income Tax Act
• VAT Act
• Health and Safety Regulations
• Any other applicable legislation

13.6 Categories of Records Held by Ivy Villa Care

The following records may be held:

Company Records

• Company registration documents
• Shareholder and director records
• Policies and procedures
• Insurance records

Financial Records

• Accounting records
• Banking records
• Invoices and statements
• Tax records
• Asset registers

Human Resources Records

• Employment contracts
• Employee records
• Payroll records
• Training records
• Disciplinary records

Resident and Care Records

• Resident agreements
• Care records
• Medical information where applicable
• Emergency contact information
• Incident reports

Operational Records

• Supplier agreements
• Service provider agreements
• Health and safety records
• Maintenance records

Website and Marketing Records

• Website content
• Marketing materials
• Brochures
• Photographs and renders

13.7 Request Procedure for Access to Records

Requests for access to records must be made in writing to the Information Officer and must include:

• Full name and contact details
• Description of the requested record
• The reason for the request
• Proof of identity
• The form of access required

Access may be subject to a prescribed fee and legal limitations.

13.8 Grounds for Refusal of Access

Access to records may be refused where:

• Personal information of another person would be disclosed
• Confidential business information would be disclosed
• The safety of individuals may be compromised
• Records are legally privileged
• Requests are unreasonable or frivolous

13.9 Availability of the Manual

This manual is available on the company website and from the Information Officer upon request.

14. Changes to This Policy

Ivy Villa Care (Pty) Ltd may update this Legal, Privacy, POPIA, PAIA and Terms document at any time without prior notice. The latest version will always be published on this website.

15. Contact Details

Ivy Villa Care (Pty) Ltd
Website: www.ivyvilla.co.za
Email: info@ivyvilla.co.za
Telephone: +27 (0)82 675 5860
Address: Salt Rock, Dolphin Coast, KZN, 4391